Web 2.0 technologies have changed the way companies and their customers interact, writes columnist Louis Columbus. So, he advises, companies should update the message they deliver to their customers to take better advantage of this new conversation.
Marketing is going through a revolution online, thanks to the continual adoption of the Web 2.0 concepts originally defined by Tim O’Reilly and Dale Dougherty.
If you want to see some excellent graphics and analysis explaining Web 2.0, subscribe to Ross Dawson’s blog, Trends in the Living Networks.
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